Having been raised in Kenya and then completing a year's thesis on the effects of tourism on its peoples in 2002, Toby then moved to England where he worked with and subsequently helped manage a highly respected specialist tour operator for over seven years. Whilst there he travelled the breadth of the African continent as well as launching the company's Australian product in 2004 before setting up Exceptional Travel. Toby returns frequently to both Africa and Australasia to seek out new and exciting 'off the beaten track' experiences and more recently his travels have seen him journey to Chile, India and Nepal to further his destination knowledge.
In his spare time Toby is a passionate member of the MCC, a keen fisherman (both fly and sport) and he loves to hike, both at home and abroad.
Toby works alongside a dedicated team who have spent years researching, travelling and working in the countries they specialise in, and who are passionate about ensuring our clients receive an unparalleled service from beginning to end.
Following her graduation in 2002, Susanna first cut her teeth in the travel industry working for a home counties based luxury tour operator where she developed an intimate knowledge of the Indian Ocean and Middle East. She subsequently went on to launch the firm’s Sri Lanka product before being recruited by one of the country’s leading travel firms in London, spending six years heading up their India and Arabia department.
Susanna joined Exceptional Travel in September 2013 bringing with her this wealth of knowledge and experience and with it comes her unique ability to offer clients a very personal and first-hand knowledge of the properties and destinations that she specialises in.
A keen skier, scuba diver and cook, Susanna enjoys encouraging experiential travel and has a passion for boutique hotels with character and a good cocktail list!
Joining us at the beginning of 2017, Lukey comes with great experience gained from 16 years within luxury travel. Along with extensive first-hand knowledge of Sub-Saharan Africa, having lived and worked in the region, she also bring with her a broad knowledge of Indochina and North India.
After graduation she began her career with five years at an internationally renowned UK Tour Operator where she travelled extensively and headed up their South East Asia team. The lure of Africa then took her to manage luxury safari camps in Kenya and Zambia, before returning home to expand her focus to include Africa. A stint working ‘across the pond’ opened her eyes to the bright lights of New York and gave her an invaluable experience of tailoring world-wide luxury trips for the American market.
Her passion lies in adventurous travel and she loves to design itineraries taking clients off the beaten track, combining authentic experiences with characterful charming accommodation, be it 4WD adventures in the highlands of Ethiopia, visiting remote rural villages in Laos or Burma, or remote walking safaris in the wilds of Zambia. Rest-assured she knows her luxury too and there’s hardly a plunge pool she is not familiar with!
Her love of adventure and outdoors extends to her free time, and she is never happier than when hiking, riding horses, skiing or on the tennis court.
Katrina has been organising tailor-made holidays to Latin America for the past 13 years, initially by joining and running the Latin America desk for a specialist travel company and more recently managing the Latin America team for an award winning London based Tour Operator.
Having lived and travelled in South America, Katrina’s extensive knowledge covers a huge range of destinations and as a result she takes enormous pride in offering sound advice and suggestions for her guests, helping them choose the destination and holiday that would suit them best.
With experience in organising holidays for couples, honeymooners, families, single travellers, groups of friends and those that have wanted to experience all that Latin America has to offer, Katrina offers an exceptionally tailored, personal and professional service to access a part of the world she is unapologetically passionate about.
Emma’s passion for Africa has taken her high up into the Highlands of Ethiopia down to the Indian Ocean coastline of Mozambique, across the desert of Sudan and into the game parks of Kenya. She has trekked the Atlas Mountains in Morocco, bicycled in Tanzania, swam the coral reefs around Zanzibar and Pemba, danced in the streets of Maputo, driven solo across Mpumalanga and got lost in the souks of Marrakech.
Her extensive travels and work in Africa, the Far East and across Europe, together with her previous experience working with a Morocco travel specialist based in the UK, has given Emma the essential skills needed to succeed in the travel industry and which makes her a much valued member of the team.