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Himba Child, Namibia

Terms and Conditions

The Exceptional Travel Company is incorporated in England (company number 06915419). Exceptional Travel's registered office is at Ashtree Cottage, Chapel Hill, Swerford, Oxon, OX7 4BH ('we', 'us', 'our'). We are specialist travel organisers. Our business operates out of the United Kingdom (UK) and our services are as advertised.

Application of terms and conditions

Our terms and conditions, together with the terms set out in the Booking Form and any further terms and conditions notified to you by us prior to your entering into a contract with us (including without limitation any terms and conditions in our brochure or on our website which are relevant to your booking) and any other terms which we both otherwise agree will be binding on The Exceptional Travel Company and you once a contract is made between us (Our Terms). A contract will exist between us once you have made your booking with us, paid your deposit (or such other fee as may be appropriate, for example where you are making a 'late booking) and we have issued you with our booking confirmation. Our contract with you is also subject to any air carriers' terms and conditions of carriage. You should read these terms and conditions carefully. You should note in particular the content of paragraph 5 'our liability to you' which contains certain limitations and exclusions. If any part of Our Terms is found to be invalid or unenforceable, then the remainder of them will not be affected and will remain valid and enforceable.

English Law

The contract between us will be governed by English Law and any dispute will be resolved by the English courts. Our Terms do not affect your statutory rights.

Data Protection

We observe the requirements of the Data Protection Act 1998 (the Act) in respect of all personal data held by us. We will not use any personal data relating to you which we hold at any time for any purpose other than in connection with your booking. We will not pass on such data to third parties save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. We may use such data to notify you of our services, offers and promotions from time to time. If you do not wish us to so notify you please tick the appropriate box on our booking form. If you wish to find out more about the personal data we hold relating to you or have any query about data protection, please contact our data controller at The Exceptional Travel Company, Chapel Hill, Swerford, Oxon, OX7 4BH. We have notified with the Information Commissioner. In order to find out more about our notification and the requirements of the Act you should visit the site of the Information Commissioner at www.dataprotection.gov.uk.

Brochure and website content

We make every effort to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (eg. airlines, hotels, activity providers, car hire companies). We will endeavour to notify you of any change known to us affecting your holiday prior to issuing you with our booking confirmation. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.

For a full set of our terms and condtions click here.

Interested in booking or have a question?
Call on +44 (0) 1608 638777 or send us a message

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